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停车常见问题

DFW18233常绿V2 1500x350银河电子app彩票
你预订得越早,省的钱就越多. 今天在DFW机场预订停车场领取您的节省,可节省高达50%. 视情况而定.

> 书现在!

预约停车是如何运作的

问:网上预付泊车服务如何运作?  我如何在网上预订停车位?
  • 访问 g.lisamariekiss.com/park.
  • 按提示输入您的信息(e.g.,出发 日期/时间,返回日期/时间,航空公司,优惠码). 根据您的搜索日期,将显示打折的停车产品.
  • 选择您想要购买的产品并按照提示操作. 您将需要您的车牌号码,以完成您的购买.
  • Follow FAQ 指令 on the website for details on how to enter and exit the airport using your TollTag or generated QR code. Video 指令 也可用.  
Q. 预付停车费有宽限期吗?

是的, you may enter up to four (4) hours in advance of your parking reservation start time and leave up to four (4) hours past your reservation end time, 免费. 如果你在宽限期前到达, you will be charged the length of the stay before the grace period at DFW Airport’s current posted parking rates (these rates may vary from the rates quoted via the online system).

Q. I prepaid online; do I have to specify what 终端 I am flying out of? 有什么特别的地方需要停车吗?我的车位有预留吗?
  • 航站楼请注意, 表达了, 快递未覆盖和远程, 你不会被分配到一个特定的停车位, 但你会有一个.

  • If prepaying for 终端 parking and purchased a 终端 product that is specified to a particular 终端, 您必须将车停在指定的终点站车库, 在任何长期空间中. 如果您预付费购买了通用的终端产品, 没有提到具体的终端, you can park in any available long-term parking spot within all five (5) 终端 garages.

  • 当预付远程 South费用时, 快递承保或快递未承保, 您必须在指定的停车产品内停车.

Q. Once I have arrived at the airport, can I leave and then come back on the same reservation?

不,您不能在同一预订地离开和返回.

一旦你进入收费站, 您的预订将在您离开后被标记为已完成, and re-entering the airport afterwards will result in being charged the drive-up rate for the lot you parked in.

Q. 我可以提前多久预付停车费?

You may prepay for parking up to nine (9) months in advance of your planned arrival date at the airport.

Q. 我可以对同一辆车有多个预定吗?

是的,你可以为以后的金沙电子app彩票预订同一辆车.

Q. 预付停车费的最少停留时间是多久?

您的停车行程必须为六(6)小时或以上.

Q. 预付泊车服务的最长停留时间是多久?

最长停车时间为三十(30)天.

Q. 你还有其他问题吗?

您可以在周一至周五上午8:00银河电子app彩票的客户服务中心.M‐4:15 P.M. at 972‐973‐4840.

对现有预订的更改

Q. 我可以更改预付车位预约吗?

是的, you may make changes to your reservation up to one (1) hour in advance of your reservation start time.

请点击 在这里 更改您的预订.

Q. 如果我需要取消呢?

You may cancel your booking at any time up to one (1) hour before the beginning of your booking arrival time and receive a full refund. 您可以单击 在这里 or click on the ‘Modify Booking’ link on the confirmation email and then cancel or modify.

Q. 我可以开不同于预定的车吗?

更改您的预订, 比如你的车牌, 必须在您的预订到达时间前至少1小时通过 “找到我买的东西” DFW机场预付费停车场的功能. 此更改无需额外费用. Arriving in a vehicle different from the reservation will result in a charge at the posted parking rate.

Q. 我如何延长我的停车预订?
Q. *Need assistance in making a prepaid parking reservation or modifying the dates of an existing reservation?

*The customer service center is unable to assist with these requests due to Payment Card Industry and Personal Identifiable Information compliance.

To 取消或修改预订, go to “找到我买的东西” located in the upper right hand corner of the 预付泊车费页面 or 点击这里. You will need the reference number from your payment confirmation email and the email address you provided during the payment process in order to access this file.

To 创建预订,请浏览 预付泊车费页面 或DFW机场应用程序.

问:我可以缩短停留时间吗?

A: 是的. 你可以在金沙电子app彩票开始后缩短住宿时间,但退款会缩短 如果总价格降低,将发出.

问:如果我延长住宿时间,价格降低了,会怎么样?

A: 如果你想延长(而不是缩短)你的停留时间, 新的退出日期/时间导致价格降低, 然后一个$0收费/免费扩展将产生.

问:我没有延长逗留时间的选择. 那是不是说我不能延长我的金沙电子app彩票了?

A: The。延长停留” button will only appear after your scheduled arrival and before your scheduled exit. 您可以在金沙电子app彩票开始前修改您的预订, 或者你可以在金沙电子app彩票开始后使用“延长停车”选项.

Q: If I have already exited the parking facility, can I still adjust my desired exit date/time?

答:没有. 金沙电子app彩票只能在您预定的出境日期/时间之前延长.

问:如果我没有创建会员档案,我还可以延长我的住宿吗?

是的. 搜索您的预订 “找到我购买的东西” feature and enter the email used for your reservation and the Reservation Ref or Reservation ID. 只要你的金沙电子app彩票已经开始,你就可以选择延长你的停留时间.

问:我需要在我的停车位预约开始前到达, 系统只会向我收取未包含在预订范围内的额外时间吗?

如果您在4小时宽限期前输入, 该系统将按停在机场的总时间收取固定费率.

Q: I prebooked a specific terminal; can I park in a不her terminal?

不,请把车停在预定的候机楼. 将车停在其他候机楼将收取额外费用. 您可以通过终端 Link穿梭巴士或Skylink前往所有航站楼. 终端 Link shuttles are designated on the curbside and Skylink can be accessed once through security.

抵达机场

Q. 非客运大楼停车场的实际地址是什么?
  • 表达北:

1800 表达北停车场
DFW机场,德克萨斯州75261

  • 表达南:

快线南停车场2561号
DFW机场,德克萨斯州75261

  • 远程南:

机场南路2400号
DFW机场,德克萨斯州75261

Q. 我到机场后该走哪条车道?

如果你在进入机场时遇到问题, 然后从售票机里拿了张票, please use the “Cash Only” lane to speak to an attendant and show them your prepaid parking reservation.

否则,您可以使用任何通道进出机场收费广场.

Q. 如果我进机场时遇到问题,拿了一张机票怎么办? 当我试图退出时,我的预订是否仍然有效?

No, when exiting the airport please use the “Cash Only” lane to speak to an attendant and show them your prepaid parking reservation.

Q. 预付费网站说很多车都卖完了,我还能在那里停车吗?

是的, we sell a limited number of spots online to ensure that customers who drive up without a prepaid reservation can still find parking.

However, all drive up customers will pay the drive-up parking rates, which can be found 在这里 在每个产品下.

Q. 确认邮件里的二维码是做什么用的?

二维码是通过收费广场进出的备用方式.

如果门没有自动打开几秒钟后,当你拉起来, 然后,请扫描您的电子邮件确认中的二维码进入和/或退出.

Q. 如果预付了停车费,我需要什么才能进入停车场?

Please have your QR code that you received in your email confirmation up and ready on your phone. 收费站会在你停车后的几秒钟内自动打开. 如果没有,请扫描二维码通过收费站. 不开罚单.

Q. 我如何使用预付停车费进入机场?

一旦您收到您的预订确认, 你可以放心,因为你的停车需求得到了满足.

How you use your booking to enter and exit DFW Airport will depend on whether or 不 you have a TollTag. 在机场停车场使用收费标签的说明已列明 在这里.

You may enter DFW Airport up to 4 hours prior to your booked entry time and exit DFW Airport up to 4 hours after your booked exit time with no additional charges.

如果你的车上有收费标签:

  • Enter and exit DFW Airport as normal using the car and identical TollTag associated with your visit.
  • 您的收费标签将只与您的预付停车确认和 将不收费 为您的停车停留. 您的收费标签可以让您以最快的速度进出DFW机场.
  • 点击 在这里 观看如何使用收费标签预付停车的短视频.
  • Upon entering DFW Airport, park in the parking location (终端 or 表达) that you prepaid for.
  • Any time exceeding 4 hours of your booked exit time will be charged to your TollTag at DFW Airport posted parking rates.

如果您在付款时收到QR码:

  • 从任意车道进入
  • 在入口处停一下
  • 不按按钮买票吗
  • Scan your pre-paid confirmation QR code using the Barcode/QR code reader on the kiosk. (位于左下方)
  • 当QR码读取成功时,QR阅读器上的指示灯将变为绿色.
  • 点击 在这里 观看一段视频,告诉你如何用二维码支付预付停车费.
  • Upon entering DFW Airport, park in the parking location (终端 or 表达) that you prepaid for.
  • Any time exceeding 4 hours of your booked exit time will be charged at DFW Airport posted parking rates and will require payment upon exiting.
二维码扫描停车
Q. 当我尝试在线预订时,网站显示“售罄”. 如果我没有网上预约,我开车过来还能享受停车折扣吗? 那里有停车位吗?

No, 如果没有网上预订,您将得不到折扣, 而且还适用常规的免加价. 请按此 http://g.lisamariekiss.com/park/parking-availability/ 有关目前的泊车情况.

付款,广告片 & 退款

Q. 收费标签帐户可否用作预付泊车费?

No, you must pre‐book your prepaid parking online which involves pre‐paying for your parking with a credit/debit card. Once this is completed, you can enter the south or north 公园ing Plaza using your TollTag.

Q. 我在网上看到一个特价广告,但是我看不到折扣.

Our promotions are limited on the quantity we sell as well as the dates that we offer the discounted rate.

If you do 不 see the rate, please ensure you have typed in the promotion code correctly. 如果你仍然没有看到折扣率, then it is safe to assume that the discounted rate is 不 available for the dates in question.

Q. If my trip ends early, can I get a partial refund for the unused part of my parking reservation?

不,我们不提供提前结束的停车预订部分退款.

Q. Once I have arrived at the airport, can I leave and then come back on the same reservation?

不,您不能在同一预订地离开和返回.

一旦你进入收费站, 您的预订将在您离开后被标记为已完成, and re-entering the airport afterwards will result in being charged the drive-up rate for the lot you parked in.

Q. 如果预付后我代客泊车,可以报销吗?

是的,请银河电子app彩票的客户服务要求退款周一至周五上午8:00.M – 4:15 P.M. at 972‐973‐4840.

Q. 当我在网上预付时,我是会马上被收费,还是在我离开停车场时被收费?

您的信用卡将在付款时被扣款.

Q. 预付费预订接受哪些付款方式?

接受Visa、万事达卡、美国运通卡和Discover卡.

Q. Are t在这里 any additional taxes or fees in the parking rates seen on the prepaid website?

No, all related fees and taxes are included in the rates you see when searching for your desired itinerary.

问:我预订了房间, 但我决定乘另一种交通工具去机场, 我没有使用的预订可以退款吗?

这些情况将逐案审查. 请致电+1 972 973 3112并选择选项1.

问题或关注?

您可以在周一至周五上午8:00至下午4:15 通过电话或电子邮件与我们联系. Please include: your name, payment reference number, car license plate number used on the itinerary.

打电话给我们 +1-972-973-4840

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